Refund Policy

Temp Assure – Refund Policy

Temp Assure complies with Australian Consumer Law (ACL) regarding refunds, returns, and replacements.

Eligibility for Refund or Replacement

– Products that are faulty or defective

– Products damaged during shipment

– Products not as described or incorrect items supplied

Items Not Eligible for Refund

– Consumables such as batteries

– Products damaged due to incorrect installation or misuse

– Custom‑configured or modified equipment

How to Request a Refund

– Provide proof of purchase

– Describe the issue and include photos if applicable

– Obtain an RMA (Return Material Authorisation) before sending goods back